Still have no refund!
So not buying anymore yet!
And ta very much probably have to pay double what I should’ve got them for.
No email no apologies no nothing.
I bought them! So I should get them for that price🤨
Do Tramlines have a communications team? A simple message putting customers minds at ease would be very much appreciated.
Seem to be very quick to tell us how well ticket sales went when in reality it was a nightmare for most people?
Is this the future of Tramlines? Faceless corporate nonsense?
Ok cheers tramlines. My first this year and loved it. Now for some feedback ... music from back of field drowned out main stage quite often and a few popular acts all on at same time, different stages. If this can be avoided next year then all the better 😉 👍
Managed to get tier 1 after several attempts due to system crashing. Happy anyway ! Can we please have Human League and Billy Ocean !
£500 of tickets purchased...we only wanted two! Gigantic website charging without completing payment process. Poor show Tramlines, someone needs a word with Gigantic me thinks
I need 4 tickets if anyone has any spare? 🤞Got to payment part 4 times and kept crashing xx
Absolutely disgusted!!!! Money has left my account for early bird tickets but I have no confirmation email. I’ve just called Gigantic and they said that there was a issues with the website and my tickets are incomplete and will be voided. So now I don’t have a ticket at the price I thought I bought them for, which have now sold out and I’m out of pocket.
Does anyone know how long refund is taking to sort out for duplicate payment, no response to email I've sent?
So after my money being taken, I’ve been informed this morning that I infact don’t have the tickets we have paid for despite tramlines tweeting yesterday that if the moneys gone we have the tickets... now expected to pay tier 2 prices whenever they eventually decided to send my money back. Completely unacceptable when tickets were purchased at 10 past 6 last night and guess what... not a word from tramlines about this whole mess! Good effort spamming pointless social media and no statement to all the people in the same boat
I had tickets in my basket put card details in and it wouldn’t move on from that page. Mega disappointing 😢
Just spoken to gigantic and had to pay 80 quid for A T2 ticket because your website crashed and let the payment go through without a ticket and then didn't respond so I could get another on T1, absolutely disgusting service Tramlines.
Had to buy tier 2 tickets as it said “contact the venue” when I was trying at 6.05pm for early bird tickets. 😡
Tramlines- who do I contact about inappropriate searches of children without an appropriate adult present when they were entering this weekend? Someone was supposed to contact me today and haven’t
I hope refunds will be given if multiple tickets bought in error due to site crashing??? !!!
How can you go through 4tiers of pricing in half a day and think that's reasonable?????
Plus a reply would be good
Truly mind blowing ⬆️👿💩
You can thank me by sending me my email confirmation
Please for the love of God tell me that we’ll get refunds for the 6 (or poss more) extra tickets we bought unknowingly. Kept getting error/timeout messages so started process again. We will be bankrupt at this rate. Plus I don’t have enough friends to flog them to.
Utterly disgusting way to treat people tramlines and gigantic. Next year would be our 5th year, now wondering if we should bother after being treated so badly. Money taken, confirmation page, money returned and now trying to charge £30 more per ticket. Embarrassingly greedy.
I was on the website bang on 6pm and it crashed a million times. Ended up paying £65. I've been going to Tramlines since the very first one and now feel like I've been fleeced.
In the chaos of the website we have ended up with 4 extra tickets 🙈
GIGANTIC UPDATE: If you haven’t received a confirmation email it is now likely your transaction has been voided this morning by Gigantic. So duplicate transactions should be resolved.
Disappointingly for those who are relying on tickets but have no confirmation you are unlikely to have had a successful transaction. Bottom line call Gigantic on 0115 8077900 and ask.
I get that Gigantic is probably dealing with a huge backlog of emails and refund requests due to tickets accidentally bought when the system crashed but we need some sort of response so please Tramlines post something to confirm that tickets bought in error will be refunded.
Really hope you sort the tickets situation for next year... website crashing, people being charged multiple times, no early bird available at 6 but people on at 6:10 can get them easy... it was an absolute mess
Anyone actually realising that they’ve sold 1/3 tickets already because everyone’s bought about 8 rather than the 2 intended? 😂🙈 madness
Wowzers - congrats to the 10 of you who must have managed to bag the Super Early Bird ones...
So pleased this one got the early bird ticket 😉 😫
Well done to those who bagged Early Bird, it's the luck of the draw. I got them last year, but not this time. Quite happy to pay the cheap tier 1 price for the best small festival in the U.K.
I’ve bought 3 tickets completed the card details then the page froze. No idea if actually got the tickets😡
I went to the webite direct and all apart from VIP was sold out, so went on the FB page and general admission was showing available, requested 2 tickets then it said reduce number of tickets, tried that and its all sold out - not a very good system.
Really poor booking experience, must have entered my card details about 15 times, gave up, and then got a confirmation email through
I managed to get 6 super early birds with 4 kids tixs but I was refreshing 4 devices from 5:45pm but then needed a further 4 adult tickets and had to pay the 1st tier price I do t think I’ll phone that ever again 😂
Went on bang on 6. No super early bird tickets. There must be 2 available. Managed to bag 4 early birds though, no payment problems. Well chuffed.
38 minutes of trying. Still no tickets. Looks we're going on holiday this year instead of tramlines 😡
So disappointed 😔 what a waste of time.
Dreadful booking experience. Managed to “get” early bird tickets only to fail at the payment stage countless times. By the time I actually got through ended up with Tier 1 tickets.
Got tickets twice as 1st time said 502 gateway error!
Only realised we had tickets when both emails came through! We’d given up!!
Just managed to get Early Bird after repeatedly refreshing and a million payment gateway timeouts after my card was approved... Hoping I haven't been charged for every time!
Check ur bank everyone I got a error and it’s gone through !!
What an absolute joke. Tried to book 2 tickets. 2. Wouldn't let me. Then sold out. This was at 6.03! Now I can't book using the payment plan. WHAT A FARCICLE DEBARCLE!
Keep trying I've just got 4 early.bird tickets x
Well I got 10 tickets on Early Bird VIP so pleased is an understatement 👍
Super early sold out within seconds 😖
We’ve managed to get the early bird ones at £49.50
Had one in basket and spent 15min trying to pay, eventually got kicked out as trimmer ran out. Used 3 different cards all correct details. What went off?
Finally managed to get two early bird but not the super early bird. It was stressful! 🥺
Load of bollocks, cannot get anything at 6.01 how many tickets available, about 10?
I was on at 6.... by 06:01 gone! Both super early bird and early bird
Mine says payment confirmed and then bad gateway... no email confirmation so do I have tickets or not! 🤷🏼♀️
Hmmm all sold out by 6pm!! Makes me wonder how many were released at the offer price! Breaking advertising standards i reckon?!
£97 for VIP and £33 for under 12’s VIP. REALLY!!!! come on Tramlines. It’s not Glastonbury!!
It’s all luck , it came up all early bird and tier 1 sold out , then I had another punt and got 2 early birds bit of a farce to be fair