Camp Bestival news: Camp Bestival 2019 takes place from Thursday 25th July to Sunday 28th July at Lu…

Latest update from Camp Bestival

Camp Bestival 2019 takes place from Thursday 25th July to Sunday 28th July at Lulworth Castle! This Friday at 10am, we are starting a very special 72-hour pre-sale with our best price ever – just £150 for adult weekend camping tickets!
Sign up to our mailing list to receive your access code! www.campbestival.net/news/thank-you-for-coming-to-camp-bestival/

Also, for anyone who hasn’t read it already earlier this week, please see the update on our Refunds Policy: www.campbestival.net/news/update-refunds-policy

Thanks for all your continued support and love.



Camp Bestival

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1 day ago

Camp Bestival

Hi team Camp Bestival and faithful fans!

Huge apologies for the radio silence. The last 3 months have been extremely testing and difficult for us with matters out of our hands, we fully appreciate just how frustrating and long this process has been for you all too...and for that we are very sorry.

As you’ve seen, during this process we’ve been unable to comment much, as is the way in any business or industry during such a time; however, we’re now available for any questions you may have going forwards.

The nature of the last few months means that the insurance money that was available to refund 2018 ticketholders, and money from 2019 ticket sales, was entirely lost in the Administration. This is unfair to you, our fans. The new owners, LN-Gaiety and SJM, understand how unfair this feels and as a result have agreed to fund discounts and refunds for 2018 ticket holders, and will honour all existing 2019 tickets - more details below.

Thanks for keeping the faith, rest assured we want to bring you the best Camp Bestival you’ve ever been to and hope to see you at Lulworth in July.

Robby and Josie
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Q&A:

Q. Will Camp Bestival 2019 go ahead as planned?
Yes, it will! The dates and location remain exactly as previously announced: July 25th - 28th 2019, Lulworth Castle, Dorset.

Q. I have already bought tickets for 2019, what do I need to do?
No need to do anything, we have worked with our official 2019 ticket agents Ticketmaster and Festicket to take care of things for you. Your tickets will be delivered to you, and honoured, as normal even though the administrator took all ticket monies.

Q. Are Josie and Rob da Bank still involved with the festival?
Very much so. They continue to run the show and will now be able to bring even more of their creative vision to life as Camp Bestival enters a new chapter.

Q. When will tickets for 2019 go back on sale?
Camp Bestival 2019 tickets will go back on sale on Friday 30th November. 2019 ticket prices will be no higher than 2018 prices.

Q. How will this affect the festival going forwards?
This new financial backing and support structure means we will be able to deliver the best Camp Bestival ever. It will still be the same Camp Bestival we all know and love, with loads of new and exciting additions to explore and enjoy.

Q. What happened to the insurance money?
When Camp Bestival went into administration, the event insurance monies became part of the administration process. We’ve now worked with our new owners Live Nation Gaiety and SJM and can confirm they have agreed to fund discounts and Sunday Day ticket refunds for 2018 ticket holders as detailed below.

Q. I was affected by the closure of the arenas on Sunday 29th July 2018 - what’s happening?

2018 SUNDAY TICKET HOLDERS
Sunday 2018 ticket holders are entitled to apply for a complimentary Camp Bestival 2019 Day ticket for one day on the Friday, Saturday or Sunday, or a face value refund. VIP Sunday 2018 Day Ticket holders are entitled to a VIP 2019 Day ticket to the day of their choice, or a face value refund.

We will also include a complimentary Day Car Park ticket with every order.

You will be able to choose which day you want to attend after the 2019 line-up has been announced.

All additional Sunday ticket types are included in the above as either 2019 replacement tickets where available, or face value refunds (ie. Event Programmes / Slow Motion Treatments & Activities / VIP Booths / Inflatable Church Weddings / any other on site activities).

Applications for complimentary tickets or refunds will be open for a limited period until Monday 26th November.

Refunds are only applicable to the face value of festival entry tickets; service charges, booking fees and postage are not applicable.

To apply for a complimentary Day ticket or face value refund, look out for an email from your 2018 ticket agent coming shortly.

Sunday Day ticket refunds are being funded by Live Nation Gaiety and SJM in response to the insurance money being absorbed by the administration process.

2018 WEEKEND TICKET HOLDERS
2018 weekend ticket holders are entitled to a 33% discount on 2019 tickets. This will be automatically sent as a code via email which can be redeemed up until Monday 31st December. The code will be sent to the email address used to purchase your 2018 tickets.

Please note:
- Discounts are applicable to tickets bought outright and using the Monthly Payment Plan.
- Discounts are only applicable to the face value of festival entry tickets; service charges, booking fees and postage are not applicable.
- Additional tickets types are not included in the discounts (ie. Camping Plus / Backstage Camping / Hospitality Camping / Accommodations / Car Park / Live-in Vehicles / Event Programmes / Slow Motion Treatments & Activities / VIP Booths / Inflatable Church Weddings / any other on-site activities).


PHYSICAL TICKET HOLDERS
If you bought physical tickets via Discover Purbeck Tourist Information Centre, please check campbestival.net later this week for a form to apply, then print the completed form and send it along with your 2018 festival tickets to us at:

Camp Bestival
Live Nation-Gaiety
25 Argyll Street
London
W1F 7TS

If you are sending physical tickets, these must have been received by us by Monday 26th November along with the completed form (If you have lost or no longer have your 2018 physical tickets you will not be able to apply). Any applications received after this date will not be processed.

Please note:
- Refunds will be issued within 4 weeks of applying.
- Discount codes for 2019 tickets will be valid until Monday 31st December.

Q. I am a local resident and purchased my weekend tickets with a 50% discount via Discover Purbeck Tourist Information Centre. Am I entitled to a discount/refund on my weekend tickets?
As these tickets were heavily discounted at the point of purchase, a discount/refund is not available to these customers. We will continue to offer local residents the same discount on tickets for 2019. We will publish these details in January.

Q. I paid for upgrade tickets / accommodation (eg. Camping Plus, Backstage Camping and Hospitality Camping, or any accommodations), are refunds available for these?
Unfortunately, in order to provide ticket refunds to as many people as possible, refunds on Camping Plus, Backstage Camping and Hospitality Camping, or any accommodations are not being offered.

Q. I won competition tickets for Camp Bestival 2018, what am I entitled to?
Competition tickets are not included so discounts do not apply.

Q. I’m on the Monthly Payment Plan via Ticketmaster for 2019 tickets, what’s happening with my tickets and the payments?
Ticketmaster will resume ticket sales soon and turn the monthly instalments back on, so you can carry on making payments as usual. You don’t need to re-book. Ticketmaster will be in touch shortly to confirm when the next payments will be collected.

Q. Can I claim any money back from my bank if I paid on a credit or debit card?
Please contact your bank to check on their credit and debit card protection policy.

Q. When will you announce the 2019 theme and line-up?
Exciting news on our 2019 theme coming soon, and we hope to announce our first wave of acts including headliners later this month.
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Comment on Facebook

...... I am the only one who is more interested in the prospect of early camping 🏕 from the Monday??? Camp Bestival 2019 bring it on!!! 🙌 💕 They can't predict the weather and anythibg they offer is a great gesture as far as I'm concerned 😍

Can I ask, if 2018 weekend ticket holders are entitled to a 33% discount on 2019 tickets then why can’t we also be entitled to a 33% refund for the Sunday we missed out on?? A choice would be favourable as I don’t choose to return in 2019 but would appreciate some compensation from the tickets we had purchased. Many thanks

Why don't you start by paying the people who worked for you this year? Really poor of you. Good luck getting anyone to work for you this year

Totally lost for words - as said by others we didn’t expect to receive a refund on our weekend ticket from last year. In good faith we have already bought our tickets for next year, and now it feels like we are being penalised for being loyal customers ☹️ really losing faith in the whole thing now

That’s a bit bent, instead of compensating families you’re using a ploy to get us to spend more money!? That’s just a rip off and if you think that we should thank you for the 33% off you can ram it!

Very unfair for those of us that had weekend tickets. We should also be entitled to a complimentary day ticket of our choice. 😡

Enough of the sweet words, be honest, you’re just about the money : You owe it to traders, staff, customers, residents and all the other “small”people you owe money to

Fantastic news that CB'19 is off and running again. Having already bought our tickets for next year and paid in full, from what I'm reading, it does smart a bit that early supporters appear not to be able to get anything back.. Come on CB, you know who we all are.. I get why you can't refund/discount us directly but how about some complimentary food vouchers or a voucher for a chunk of credit on your prepay wrist bands just to make us feel a bit less unloved 🙂

This is really appreciated. Thank you to the new owners LN-Gaiety and SJM, you have no obligation to honour refunds so this is an amazing gesture of goodwill 🙏

We were weekend ticket holders for 2018 and missed our last day. We physically can’t go in 2019 because we’re already booked to go on another holiday with family. So I’m going to lose 33% of my money just because I can’t attend next year. 🤔 Not exactly a fair discussion Camp Bestival

So am I reading this right ...... 2018 weekend ticket holders are only entitled to a 33% discount on 2019 weekend tickets???? What if we are not able to come all weekend in 2019!?!? Do we just have to lose out?? Why can we not choose 1 day in 2019 as a replacement as you’re offering the day ticket holders !?!? If we only have until Dec 31st to make a decision, I would expect a prompt response to my questions. While it’s taken you 6 months to half sort this, your giving us a measly 6 weeks !!!!

What if you've already started the payment plan? Can we ring up Ticketmaster and apply the discount to our order x

Weekend ticket holders 33% discount off NEXT year's festival? This is just rubbing salt into the wounds. Why should we have to pay more money to receive compensation? It seems to me that you want to milk cash out of the weekend ticket holders in order to fund the refunds to the day ticket holders. This is very very disappointing and there is no chance we will be returning. Good luck for the future.

I have to ask about the decision not to refund Local residents who had discounted Sunday day tickets for 2018. Why does it matter whether or not the ticket was discounted? You should only refund the discounted amount - not decide to give nothing at all. Why do those who paid full price for a day ticket get a full refund but those who had discounted tickets get nothing. That is very unfair and needs to be re-looked at.

So local residents who are stakeholders in your festival and whose support and goodwill you need get nothing back? Interesting decision... what on earth is your legal justification for this? The discount is irrelevant.

Why would I won’t to go again when I was promised a refund for the Sunday and am being told come again and get money off! We were Promised a refund for Sunday 2 months ago and now have nothing. Thanks a bunch

So glad it’s still on 😁 We’ve already got tickets for 2019, how will we claim the refund? Also, the discount code will be sent to our friends’ email who booked for us last year but for 2019 we booked directly, so how will that work? (Roll on July 2019 🤞☀️😆)

Can’t afford the travel expenditure and tickets and camping and food for next year. 2018 was a one off treat. Disappointed that there won’t be a refund on Sunday as we certainly can not afford to come again next year 😡

I for one will be contacting the press about this and I urge others to do so too. Our entire summer holiday was planned around a very poorly, unhygienic and unsafe ran camp bestival. We travelled from Newcastle, the highlight of the weekend was to be the Sunday....now to be told I can pay again, albeit with a third off or get nothing! Absolutely appalling treatment.

Hello lovely campbestival ... I just phoned ticketline on01618132222 ... and they said .... you’ve jumped the gun ... and I still can’t get a refund for my day ticket.... what’s going on ....

So glad camp bestival is on can’t wait the weather is the weather and camp bestival is not Glastonbury which is probably the only festival that can cope with bad weather conditions my granddaughter is so excited that it’s back on ..... 💗💗💗

Your new owners don't think it's unfair. They had the choice to buy the company and assume the liabilities, or wait until it went into administration and get it on the cheap, with no debts. They chose the latter. The discount on next year is the price they're paying to get some good PR. But they know that people eligible for that offer are limited; those who went this year, AND intend to go next year, AND haven't already booked. They'll have factored that cost in to what they paid to buy the name, after deciding they'd rather let it go into administration than make a genuine effort to refund loyal customers who had acted in good faith. Question which I doubt you will answer: if it hadn't been called off on the Sunday, would it have gone into administration?

We brought out 2018 weekend tickets via the payment plan and missed out on the Sunday like everyone else, was expecting a refund. We've already booked again and have paid the deposit and set up the payment plan to now be told we don't get anything???? That's our reward for supporting and believing in CB2019..... this isn't on.....I'm hoping I'm wrong! I will be cancelling if this is the case

I think that as a customer with tickets already started to be paid by payment plan via ticket master my payment plan should simply apply the discount of 33% and my payments should finish early ??? Why should I not get my discount ? I didn’t know cb was going into administration when I bought and after coming for ten years !!! Don’t want to be penalised for always being an early supporter !!?? Can’t be too hard to just apply discount to my ticket master account please respond Camp Bestival

This is pretty poor Camp Bestival - as others have said why not offer a day pass to those who missed out in 2018? Discount or nothing is not acceptable!

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4 weeks ago

Camp Bestival

Josie and Rob da Bank are thrilled to finally announce today that they are back in control of Camp Bestival - the magical family festival they created 11 years ago.

“With the help of Live Nation Gaiety and SJM we will really be able to bring more of our creative vision to life with the support structure needed going forward. Our aim has been and will always be to create the best ever family festival. We look forward to sharing this new chapter with you. More news very shortly.”

Rob and Josie xxx
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Josie and Rob da Bank are thrilled to finally announce today that they are back in control of Camp Bestival - the magical family festival they created 11 years ago. 

“With the help of Live Nation Gaiety and SJM we will really be able to bring more of our creative vision to life with the support structure needed going forward. Our aim has been and will always be to create the best ever family festival. We look forward to sharing this new chapter with you. More news very shortly.”  

Rob and Josie  xxx

 

Comment on Facebook

Camp Bestival I have waited incredibly patiently, reading some of the comments, but not adding or responding, for some sort of update on the refund. I’ve diligently checked your website weekly, your latest update 12th September states that you anticipate to be able to pay out very shortly. I’m not sure about what you and others thoughts are on what shortly is, but let me tell you that six weeks isn’t. I appreciate you are at the mercy of insurers, but I’m now thoroughly pissed off. Please can you provide a further update, then perhaps a monthly update thereafter, you may find people will be a little less tense about this sorry situation. It has been ten weeks since the event. Please can you furnish us with some sort of update. Nick Andrew O'Reilly Kellie Anne Denman

So when will the traders be receiving the monies that are owed. We are still owed for meal vouchers and our litter bond for 2018 as are many other traders....Despite promises of "we'll keep in touch" and "we'll sort this" nothing.....any info on this Rob da Bank?

i am glad you are back in control of Camp Bestival. yay for you. now, maybe you will push to sort out the refunds for the final day of Camp Bestival 2018? it has been three months after-all. please don't tell me to check your site. i did. the information there is useless. it really just says "something is going to happen at some stage"

Good news for future cb’s. Now for news on refunds from this year please....

Please though Camp B can we have more A listers next year ? In 10 years we have seen some truly amazing bands but for the past 2 years its been a poor line up. Now not that we come just for the bands we love the whole festival, but on reflection over the years such as the year you had Nile rogers & chic the line up that year was fantastic x

There are a lot of contractors owed money as well. There is a lot to do to get the magic back on track

For those with refund questions.....just a wee bit more patience 🤞🏻

Long live camp bestival 🙂

How are they getting on with the refunds? It would seem that Rob da Bank is well named?

Maybe they can refund me for that Sunday now then

No shame in reaching out for a little help now and then guys.... We’ve had some fantastic times at Camp Bestival from the first one to last years wind-a-thon 😂. Just keep doing what you’re doing and go Forward.x P.S. Can we have Sundays line up this year for next year.😂x

Great news well done rob and josie and all the camp bestival team.... onwards and upwards can’t wait for 2019!!!

Why would you get a refund ? You pay your money for a festival you take your chance . End of. Grow up . If there is negligence then fair enough . None here so move on ...

Hahaah and so many people just want their money back from this year .... we need to start a Facebook campaign ... make a new group ... Their has to be some lawyer who wants to help us

That’s all lovely to read but does your comms strategy extend to how you intend to communicate with festival goers (or not goers!) from this year who are still awaiting any news on their refunds?! Strap on a pair and start being open and honest with people.

Maybe they should focus their attention on refunding people first before they start looking to put another one!

This is wonderful news. So happy for you all. After all the joy you have brought to us all we are grateful. Best of luck for the future of The wonderful Camp Bestival.❤️🌈😁👩‍👧‍👦💐🌏⚡️☄️🍸

And Relax!!! 🤪🤪 As fully paid up 2019 Camp Bestivallers, the last few weeks have been tense!

Great news but what about the 2018 refunds?

Myself and my daughter have had four amazing Camp Bestival's and before the adverse weather, last year was on track to be the best yet. Yes, obviously concerned about refunds etc but also understand that it is out of your hands and with insurance at the moment. Keep trucking- it brings such a sense of fun to our summer and really is the highlight of my daughter's year.

Yeah everybody get a refund so there isn’t money to put on a new festival hmmmmm golden egg anybody

Seems some people want a refund for this year and others don't - so anyone who doesn't want one should let Ticketmaster (or whoever you bought tickets through) to tell them to keep the insurance payout!!

Great news; can't wait to come next year. Can you confirm when payment will be restarted as this months hasn't been taken yet? Camp Bestival

Don’t care about refund but am concerned that people who were working the festival have not been paid. I hope that gets settled first. Just glad festival will continue x

Refund refund refund for an act of God? I'm sorry but when have you ever received a refund for anything ever due to an act of God and bad weather? An unpopular thought I'm sure but one which i feel sure is true. This is the weather of Great Britain people. Its just how it is. And i can promise you, this won't be the last time a day out with your friends family will be spoiled or altered or cut short down to to the unpredictable thing we all know as the British weather. I don't want a refund. I think its a poor show to expect one. So shoot me down for being reasonable........

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