Following our update on 22nd August we have been working with our ticket agents and insurers to process refunds as quickly as possible.
We are pleased to confirm that all refunds for the face value of festival tickets and festival extras have now been processed by our official ticket agents – SEE Tickets, Verve/Pollen and Festicket. If not already received, funds should show in your account in the next few days depending on your payment method or bank.
We are aware that some customers received a partial refund from SEE Tickets. This was due to refunds being issued by ticket type e.g. litter bond or parking rather than as a whole. We are as disappointed as you are at the alarm this caused some of our customers and have raised this with SEE Tickets. Please be assured all refunds have now been issued.
We have also been able to confirm that we will be refunding all traders and caterers their pitch fees and recharges.
Following a festival cancellation of this scale, it takes time to work through a claim and receive the funds from insurers in order to process refunds. We know that this has caused frustration and disappointment for some of you. Please be assured, refunds have remained our priority and we worked as fast as we could to get these to you via our ticket agents.
A huge thank you, once again, to all of our fans and business partners for your patience and support whilst our ticket agents processed refunds.
If you have a question or require any help with your refund please get in touch with the applicable agent directly. Their details can be found at www.boardmasters.com/refunds
We will continue to communicate directly with our business partners, including our suppliers, traders, caterers and sponsors.
For other enquiries outside of the above, please contact firstname.lastname@example.org ... See MoreSee Less
This would have been our first festival - thank you for the professional way you have handled everything, and special thanks to Charge Candy/Skiddle whose refund was received almost immediately. Very impressed. See you next year!
Thank you for refunding the full costs, it was really disappointing not to be able to attend this year but looking forward to 2020!
Thank you for your refund that we received this week however I was disappointed that you have deducted over £9 for some reason especially when it was paid by debit card and therefore is not subject to a % fee. Can you confirm if you are refunding this money as well
Thank you amazing job by your team,have received refunds 😀
I’m not bothered about booking fee! Just glad to receive my refund!
I haven't even had a reply from see tickets about mine that I bought at fistral beach stand. I paid cash for them. Can someone pls give me any further details what I need to do?
Thank you Boardmasters for the refund and looking out for our safety first. X
To be fair I’ve been very satisfied with this service, we can’t expect refunds overnight for such a large scale operation so thanks 🙏
Thank you for my refund and we will see you next year #loveboardmasters
I'm still owed money, and I've had no replies to the emails I've sent👍🏼👍🏼
Received a refund for tickets but very disappointed that £53.10 of booking fees were not refunded 😡
And that’s how your reputation remains in tact.
Can’t imagine the admin guys, but well done!
Thank you, received mine today from Verve
Can you advise why no booking fee has been refunded? As this is in no way the customer’s choice, I would expect a full refund. It seems very unfair that any customer should loose a single penny?
£330 ticket and only received £290 ???
Whooop way to go BOARDMASTERS you are amazing, what a way to handle a huge cancellation #BEPROUD
Thank you for my refund but still £16 short
Everyone makes mistakes. Especially after a few pingers and a can of relentless or two.
my daughter has received her refund many thanks.
£298 paid £276 refunded, also find it brilliant that boardmasters are replying to the people who have had no refund but ignoring everyone who has been ripped off with “booking fees” shambolic effort boardmasters 🖕
Funny how when you book the tickets they don’t mention about a booking fee yet when you are refunded for them cancelling the event then take it out of that! £10 is rather steep just for a booking fee!
Didn't receive surf lesson money back that I booked through Boardmasters £73 down the drain.. And don't say I could have still gone because we had nowhere to stay..
Paid £204 but only got back £189 for some reason !
Fast turn around☺ I still dont have a refund for 2 x spa tickets? Is this company not refunding?
Boardmasters no refund received for 3 x 5 day camping. Really poor communication from verve when booking and with the refund.
We are pleased to confirm that all applicable refunds will be processed within 21 days.
• We will be refunding everyone who bought a ticket from an official seller the face value of their festival ticket, as well as the face value of all festival extras.
• These will include litter bonds, parking and campervan passes, glamping, pre-pitched and reserved camping, phone charging, boat parties, wellbeing classes and activities and locker hire. In addition, any unscanned Boardmasters After Party tickets will be refunded at face value to ticket buyers outside of the Newquay area. Please see boardmasters.com/refunds for full details.
• Refunds will be processed automatically by our official ticket sellers.
• If you have updated your card details or have any questions regarding payment please contact your point-of-purchase directly.
• Contact details for our official ticket sellers (SEE Tickets, Festicket, Verve/Pollen) are listed on boardmasters.com/refunds
We are continuing to communicate with our business partners, including our suppliers, traders, caterers and sponsors directly.
For other enquiries outside of the above, please contact email@example.com
Thank you for bearing with us, whilst we worked through the various steps required to process ticket refunds. We’re truly grateful for your patience and support. ... See MoreSee Less
Lots of unhappy people on here, I’ve had a full refund though - thanks boardmasters! 😀
Thanks the update... Will this be by a bank transfer back to the card that was used to pay or by cheque?
So I’ve received £30 from a £45 deposit. 🤔 how does that work? Also I am still awaiting my other £262.50?
Well done Boardmasters! Shame people don't understand how difficult it is to sort out the refunds. Those who have spent their wages to have piss ups and now are struggling financially are mugs
Totally panicking now, only had an email from PayPal saying I’m getting £10 back to my credit card from a £299 ticket and that hasn’t shown yet.
I still have no been refunded for 2 saturday day tickets and it has been 21 days today since you posted the initial post. Please could you tell me when I am likely to get it?
21 days? Was expecting it to be refunded anyday 😫
I can’t understand why they were refunded so quickly a couple of years beforehand but this is taking 6 weeks?
I spent all my wages on doing something else to replace boardmasters, I need this refund 😫😫🤣🤣
So I got my refund yesterday but now I have to wait 30 days for it to go back on my card 😡
Why haven’t you refunded the full amount for the ticket when you stated that you were going to refund the full amount?! I’m 40 short!!
So just a quick question has any one had a refund yet ? I lost my bank card so got a new one 🙈hope this won’t make a difference as will be same sort code and same account number hey ?? Does anyone know or had this problem before 🤷♀️
I only got £30 of my £38 deposit back, not the other £150!
So those that brought tickets, sold them on will get their money back too even though they sold them?!
why have i only received £90 back when I purchased 3 tickets i have my campervan passes refunded minus booking fee but I want the refund for the tickets
What is going on with these refunds? We were promised a full refund, I haven't received anything yet and my sister has received a fraction of the amount she paid! This is dishonest... Never again!
It’s now the 10th and considering I received an email saying it will be refunded from the 6-9th and I still have no sign of anything refunded is a bit of a joke considering it’s been a month now
Hi there- still no refund from See tickets. Don’t think I paid via PayPal either. Can you help please.
£10 refund where’s the rest !
Does anyone have a contact number for this boardmasters refund as to why people are only getting partial refunds???
I still have not received my refund for camping tickets, and no one is responding to my DMs as you advise. Can someone get hold of me urgently please as all refunds were promised within 21 working days which is today! Thanks
I can’t understand why I have a £20 refund? Anybody know why I would have got part refunded for 4 tickets and campervan pitch and parking? A refund which has taken 6 days to process?
had absolutely nothing through yet - worried as i changed my bank details, it’s going to take even longer to process, or not come at all
Is there any reason why you haven't refunded the full amount ticket face value was £101 and you refund £95, I understand the processing fee being kept but why have you kept another £6 on each ticket
It's not on really, you take our ticket money immediately yet it takes nearly 6 weeks to sort the refund 😡😡😡😡
I’ve recently got a new bank card ( don’t know why as didn’t need one or didn’t ask for one but bank sent me one) but even though the account number and sort code is the same shouldn’t make any difference should it? It’s just the long card number that has changed so shouldn’t effect it going in my account?
Not refunding a booking fee and publicly declaring that you are refunding IN FULL Is pretty shitty! £69 back for a £74 ticket!! And that definitely adds up! 🙄😒😡🤬