Festival Insights NEWS: Festicket launches flexible ticket to assuage consumers’ COVID-19 concerns

WORLDWIDE: With the spread of coronavirus (COVID-19), all live music professionals are on day-to-day crisis management to address festival cancellations, customer safety, travel bans and a loss in customer confidence.

During this difficult period, uncertainty surrounding travel and large events continues to grow and Festicket’s analysis of its global festival data displays a considerable drop in customer confidence over recent weeks. Should this continue, it will severely affect festival ticket sales and the wider events industry ecosystem during the key months of March, April and potentially May 2020.

With this in mind, Festicket has launched the ‘FlexTicket’ — an initiative that protects fans in the uncertain times we find ourselves in. The initiative gives all customers the flexibility to cancel both ticket and package orders under any circumstances on partnered events. New bookings made up until…